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Restaurants up the fee for no-shows

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Restaurants across the country are charging hefty cancellation fees for diners who fail to show for bookings, with one Sydney venue charging up to $350 per person.

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Restaurants charging hundreds for no-show diners

While some restaurants charge a modest fee, like Chin Chin in Melbourne and Sydney that charge just $20 per person for no-shows and Rockpool Bar & Grill that charges $50, others are charging hundreds.

Unless cancelled 24 hours prior to the reservation, Lake House in Daylesford, Victoria charges up to $120 per person for no-shows, Urbane Restaurant in Brisbane charges $100, and Sydney’s Sepia charges $245 per person and $350 per person during December and January.

Repeat offenders have even been added to a reservation “blacklist”. Earlier this year, restaurant booking platform Dimmi revealed 38,000 names had been added to its blacklist of diners who fail to show up for their reservations made through the platform.

It’s a system that seems to have worked, with Dimmi reportedly seeing a 25 per cent decrease in no-show diners since launching the blacklist.

Under Australian Consumer Law, restaurants can legally impose a cancellation fee as long the cancellation policy is clearly visible on the business’ premises or website.

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  • Published: 4 months ago on December 13, 2017
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  • Last Modified: December 13, 2017 @ 1:27 pm
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