OpenTable uncovers the technology trends diners want to see
OpenTable’s Tech and Dining report found almost half of diners surveyed (48 per cent) want a restaurant bill that automatically figures out who owes what, while 44 per cent would welcome touch screen menus for ordering.
When asked about some of the more “wishful thinking” technological advancements, 55 per cent asked for a table that’s never wonky and rebalances dependent on the weight it carries, 51 per cent requested a noise regulator that creates a quiet zone to drown out the sound of surrounding tables, and 43 per cent want a table that automatically adjusts to pre-programmed lighting and air-conditioning preferences.
Wishful thinking aside, Aussie diners would welcome the opportunity to use technology to: book a table at a restaurant that’s hard to get into (78 per cent), contact a restaurant via text to let them know they’re running late or confirm dietary preferences (66 per cent), and get a real-time ETA on how long the wait for a table is (62 per cent).
OpenTable APAC vice president Lisa Hasen said Australians are seen as progressive diners with a strong thirst for trying new things.
“Therefore, it’s no wonder that Aussie diners have been quick to embrace technology, with local restauranteurs looking at ways to innovate and enhance their customers’ dining experience,” she said.