You are here:  Home  >  Latest News  >  Current Article

Toowoomba restaurant fires back at bad online review

By   /  August 9, 2017  /  No Comments

The owner of a Korean and Japanese restaurant in Toowoomba, Queensland, has not signed on to the mantra that the customer is always right, telling an irate online reviewer he would call the police if she didn’t pay part of her bill.

    Print       Email

Kajoku restaurant sticks to its guns over bad online review

The online stoush began after Alexis Young left a scathing review of Kajoku restaurant after having dinner there with her husband Karl.

Alexis Young and her husband Karl.

“Food was good, customer service was horrific,” she said in her Facebook post.

“Tried to charge us for dishes my husband and I didn’t order, and argued with us until they were blue in the face. Left paying for the dishes we did order and won’t be going back.”

The restaurant hit back immediately saying they had a “little scepticism” about Young’s claims.

“We have three senior staff members who take payments, none of whom are aware of any such issue having taken place, and if you had refused to pay part of your bill, we would have called the police in, something we haven’t had to do for quite some time,” the restaurant said on Facebook.

Public reaction has been split down the middle as to who is in the right.

“Wow you can tell how terrible the customer service is just by the reply,” said one person on social media.

Others sided with the restaurant. “As a business owner myself, reviews can ruin you! So why can’t we question the customer?

“If the staff don’t remember someone disputing a bill and someone complains on a Facebook page about such a thing of course the business is going to question it!” said another social media user.

Speaking to the Daily Mail Australia, Young kept up her attack.

“I think they should be shut down,” she said.

    Print       Email

About the author

Notice: WP_Query was called with an argument that is deprecated since version 3.1.0! caller_get_posts is deprecated. Use ignore_sticky_posts instead. in /websites/op/openhousemagazine.net/wp-includes/functions.php on line 4030

You might also like...

New address for Open House

Read More →